Patient Relations Associate (PRA)
Overall, the PRA must have excellent communication skills and present a professional
image (both visually and over the phone). Tasks must be preformed with accuracy,
attention to detail, and within specified periods; must be punctual and customer
service oriented; must support the policies and goals of office, and thus participate
in the growth and future of the company.
The specific tasks of the PRA are the following:
- Greet guests in a professional, friendly, and hospitable manner; appropriately handling
incoming telephone calls in a timely manner.
- Direct calls to appropriate associates, and provide general office support with
a variety of administrative tasks.
- Help ensure office success by getting patients into the office through excellent
telephone and interpersonal skills.
- Schedule appointments in accordance with office policies.
- Answer telephone in a polite, friendly and timely manner.
- Post charges and payments to patient accounts in accordance with office policies.
- Set up accounts and make charts for new patients.
- Assist patients with completion of paperwork.
- Coordinate front and back office patient flow and notify back office staff of each
patient’s arrival.
- Ensure that all patient appointments are confirmed at least one day in advance.
- Ensure that all patients due for recall or continuation of treatment are scheduled
for an appointment at the appropriate time.
- Confirm receipt of lab cases one day prior to patient’s scheduled appointment.
- Maintain a clean and welcoming front office environment at all times.
- Maintain an appropriate professional appearance and demeanor in accordance with
office policy.
- Provide assistance to the Office Manager in performing front office tasks.
- Maintain strict compliance with State, Federal, and other pertinent laws or regulations,
(e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices).
- Other duties as assigned.
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