Office Manager
- Responsible for the overall achievement of Production and Collection targets of assigned office on a consistent basis.
- Reviews operating results of the office, compare them to established objectives, and takes steps to ensure that appropriate corrective and preventative actions are implemented.
- Implements office protocols and procedures to improve efficiency of workflow, create “team” environment and ensure patient satisfaction.
- Assess, investigate and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical, yet creative solutions.
- Handles case presentations to patients; ensures that the cases are presented professionally, correctly and in a clear manner; takes responsibility in improving her/his skills in case presentations.
- Acts as liaison between Doctor/Management and staff for routine matters such as Time Off, schedule changes, question about policies and procedures, special projects, etc.
- Responsible to fill short-term vacancies (ex. Absences), in coordination with Director of Operations and Director of HR.
- Responsible for smooth and efficient flow of patients.
- Responsible for the proper entry of information in the Office Management Software (SoftDent).
- Ensures regular generation of required reports.
- Ensures proper scheduling of patients in accordance with streamlining agreements.
- Ensures proper implementation of marketing programs.
- Responsible for accurate balancing of all office transactions.
- Implements and ensures adherence to cash management and accounting protocols.
- Supervises the Patient Relations Associates (receptionists), and Dental Assistants; conducts job reviews with direct reports; identifies and recommends developmental/training programs as may be necessary.
- Keeps track of all new patients as well as recall patients, making sure that proper appointments are scheduled.
- Ensures proper coordination with the billing agency and all required reports/documents submitted correctly and on time.
- Ensures office cleanliness at all times; immediately acts on problems relating to utilities, equipment, software, etc. by coordinating with the people concerned.
- Maintain an appropriate professional appearance and demeanor in accordance with company policy.
- Ensure compliance with company policies, as well as State, Federal and other regulatory bodies.
- Provide feedback regarding specific tactics that change financial and patient outcomes which could benefit the rest of the organization.
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